WebBackground Internationally, there is increasing use of telephone consultations, particularly for triaging requests for acute care. However, little is known about how this mode of consulting differs from face-to-face encounters. Aim To understand patient and healthcare-staff perspectives on how telephone consulting differs from face-to-face consulting in … WebSally-Anne Pygall RGN MSc is Managing Director of Telelearning, which offers training and consulting services on telephone triage/consultation work in primary care and …

I don’t feel confident providing remote consultations. What do I …

WebPAST EXPERIENCE. With characteristic prescience, Geoffrey Marsh was promoting telephone consultation as part of the future of general practice a quarter of a century ago 4 but its use is sharply rising. A recent survey of 1148 practices found that 56% used some form of telephone triage; 9% of practices triaged all their patients. 5 There are, of course, … WebThe book by Sally Anne Pygall is deliberately conversational in style and addresses the preparation, underlying principles and stages in telephone consultations and triage from beginning to end, including when to conclude safely. Pygall SA. RCGP learning 2024. great horned owl 1234

Inequalities in general practice remote consultations: a systematic …

WebPatients commonly use the telephone to obtain test results and other medical information from their GPs.1–3 This allows patients and their families to be informed quickly and without leaving ... receptionists would consult the relevant notes on their computer and request the ... RCGP 30 Euston Square London NW1 2FB Tel: +44 (0)20 3188 ... WebJul 22, 2024 · Sally-Anne is the author of ‘RCGP Learning Telephone Triage and Consultation: Are We Really Listening’, highly recommended by the GMC. Learning Objectives • Gain knowledge and awareness for carrying out appropriate, cost effective and safe triage • Improve confidence in telephone triage by developing a call structure WebA recent Cochrane review of interventions to improve clinicians’ telephone consultation skills concluded that telephone communication with patients was generally of low quality, with undergraduate and postgraduate curricula lacking specific training. 8 While telephone consulting is included within the Royal College of General Practitioners (RCGP) curriculum … floating cloud sofa